Google Apps helps the cloud become a reality for Imagination

Posted by Tim Smith, Vice President of Digital at Imagination

Editor's note: Today’s guest blogger is Tim Smith, Vice President of Digital at Imagination, a Chicago-based content marketing firm. See what other organizations that have gone Google have to say.

Imagination is a content marketing agency that helps companies connect and engage with their target audiences. Businesses like Wells Fargo, General Mills and US Foods turn to us when they want to reach their customers, and we make it happen by creating interesting and engaging content and distributing it across print, digital, broadcast and social media. We place a premium on creating smart strategies and executing on them quickly, so efficient and clear communication matters to us.

Last summer, we realized our technology was getting in the way of our ability to connect and engage with our own customers. We’d recently switched to Microsoft Office 365 as part of a larger company-wide move to the cloud, but ran into a number of problems we couldn’t ignore. Server connection issues prevented us from accessing our documents and Outlook crashes kept us from reading or sending email. Fifty percent of our help desk tickets were for email alone. And whenever a problem arose, we had to hire an expensive Microsoft consultant to fix the issue. When I stopped and realized we had a managed service provider in our office two to three times each week, it struck me: this was not the right IT solution for our agile, quick-moving and collaborative company. So we turned to Google Apps.

Once we had the support of the executive team, I reached out to Cloudbakers, a Google Apps Reseller based near our office in Chicago. They had done numerous deployments for companies like ours before, so they had a well-informed, specific step-by-step plan in place when we first sat down to talk details. They came on-site and ran in-person training for our employees, so everyone felt properly prepared to tackle their work using the new technology without skipping a beat.

Moving to Apps made our IT headache disappear. Help tickets have decreased by 50 percent and we’re on track to save $24,000 per year in help desk and downtime reduction alone. Employees no longer complain about VPN logins or email client configuration; now they can sign on to their account from any device and have everything they need at their fingertips. We don’t encounter hardware issues that make work come grinding to a halt; employees can simply sign into a spare device and instantaneously access their email and files.

Our employees have really embraced Apps, and we've seen a strong trend where teams are adopting new products and features organically. Everyone stores their important documents, presentation and spreadsheets on Google Drive. There’s also been a massive drop in the use of Microsoft Excel in the past few months as people start picking up Google Sheets and Docs. As a data enthusiast, I can’t get enough of the Drive dashboard. It’s revealed a fascinating trend where use of Excel and Word is dropping while the number of Docs and Sheets is shooting up.

We’re in the midst of evaluating a new CRM system, and our COO has one requirement: it has to integrate with Google Apps. Now that’s a success story every IT manager likes to share.

Google Apps gets four stars From the Lime Truck

Posted by Daniel Shemtob, owner and founder of The Lime Truck

Editor's note: In honor of National Small Business Week, we'll be sharing stories about small businesses that have gone Google. Our guest blogger today is Daniel Shemtob, owner and founder of The Lime Truck, a Los Angeles-based food truck that serves new American cuisine. See what other organizations that have gone Google have to say.

My passion for food started before my seventh birthday, when I taught myself how to make mushroom and olive Passover Matzo pizzas. Over a decade and many pizzas later, I decided to make food my career: I opened a food truck, The Lime Truck, in 2010, and won the Food Network’s “The Great Food Truck Race” in 2011, just a year later. We’ve been moving full speed ahead ever since.

I love running a food truck company, but it’s also a chaotic undertaking. We employ more than 25 people, dish out at least six menu items, and make stops at more than 30 different locations in the Los Angeles area each week. Organization is key and having the proper lines of communication is essential. I moved the company to Google Apps in June of 2011 primarily for dependable email, but we realized quickly that Calendar and Docs were just as indispensable.

Our shared Google calendar is our time management lifeblood. We have an invite for each truck that details each day’s menu and shift schedule, so everyone can see who’s working where, when they have to be there, and what they’re serving. Most importantly, we can update it at any time and know our whole team is looking at the right information. That way, if we run out of Crab Ceviche and have to switch in the Yum Yum Lamb Sandwich, we just update the shared calendar invite, and everyone knows what’s on the menu.

We got one of our partner farms to switch to Apps, and it’s made our communication with them significantly faster and easier. Now, we track everything in Docs - ingredients, quantities and delivery addresses - so all the the latest information is in one place. Getting notifications when someone adds a comment in a doc lets me and our farm know exactly where someone needs help or that something has changed.

Before using Google Apps, I felt more like a project manager than a business owner. Now, I get to focus on what I love - helping my company grow. I just opened my first restaurant, TLT Food, in Westwood and I'm writing a cookbook. Food is my life and The Lime Truck is my passion – well, that and our amazing Ahi Tuna Poke Nachos - and I wouldn’t be where I am without the help of Google Apps.

Dunn Bros. Coffee grows with Google Apps for Business

Posted by Kim Plahn, Dunn Bros. Coffee

Editor's note: In honor of National Small Business Week, we'll be sharing stories about small businesses that have gone Google. Today’s guest blogger is Kim Plahn, President of Dunn Bros. Coffee, a franchise based in Minnesota with over 80 coffee shops. See what other customers that have Gone Google have to say.

When Ed and Dan Dunn started Dunn Bros. Coffee in St. Paul, Minnesota in 1987, they refused to open just another coffee shop. They would be different -- their high-quality craft roasts would be as popular as the community of fans that flocked to them. Like the legendary Eugene, Oregon coffee houses that inspired them, Ed and Dan sought to foster the connection between customers through their shared appreciation of exceptional coffees, fresh roasted in the store every day. As CEO of Dunn Bros., I’ve made sure our blends change while that core value stays the same.

Kim Plahn, CEO, Dunn Bros. Coffee

Dunn Bros. Coffee has grown to over 80 locations in eight states since we opened our first shop. But that growth wasn’t always easy: until a few years ago, we were bogged down by the limitations and costs of our servers and legacy hardware. We needed a new IT system that was more cost-efficient and would let us focus on scaling our business.

Since we don’t have a dedicated IT department, we turned to our partner, Agosto, to help us find a better way for our corporate team and dozens of franchisees to communicate, coordinate and operate easily, whenever and wherever we were. They told us we needed Google Apps for Business, and it didn’t take us long to agree.

All the tools available to us as part of the Google Apps suite make partnering with our Support Center staff and franchisees a breeze. We use Groups to encourage discussion between our store owners, who have in turn transformed it into a forum for sharing best practices, troubleshooting and brainstorming. Sites lets us share our recipes, roasting profiles, training documents and marketing plans all in one place, so our employees don’t have to search through dozens of emails to find the latest version of the document they need. We have a shared Calendar with our weekly calls, new coffee releases, and promotions, so everyone’s in the know and on time.

We can’t imagine a day without Google Apps, and neither can our franchise owners. All we need is a cup of Dunn Bros. coffee to get us started in the morning, and the rest falls into place.

Monroe Restoration has gone Google with help from TechKnowledgey, Inc.

Posted by Jeremy Davidson, CEO of Monroe Restoration

Editor's note: In honor of National Small Business Week, we'll be sharing stories about small businesses that have gone Google. Today’s guest blogger is Jeremy Davidson, CEO of Monroe Restoration, a disaster restoration company based in South Bend, Indiana. See what other organizations that have gone Google have to say.

When I first joined Monroe Restoration, the company couldn't afford to pay me, but I took the job anyway. I'd seen enough homes destroyed by tornadoes, floods and fires that I was willing to take a personal risk helping people get their lives back together after disaster. It didn’t take long to realize I wanted to run the company myself. I saved enough money to buy out the owner and took over as CEO in 2003. In the last ten years, Monroe has grown from a three-person operation to 27 employees across two locations. At that kind of scale, we can help a lot of people: when a tornado hits, we receive 150 to 200 calls in just a few hours, and on any given day, we’re managing between 50 and 100 projects.

Two years ago, we found ourselves in the face of a different kind of disaster: our Microsoft Small Business Server crashed, effectively stripping us of the tools we needed to help our customers. I turned to Boyd Smith, the founder of Google Apps Reseller TechKnowledgey Inc., for help. I’ve known Boyd for over a decade - we live in neighboring towns, we’re both training for our pilots licenses and he’d been our go-to IT guy for a few years. I told him we needed a new and reliable platform that would help streamline communication between branches and keep our field techs connected while they traveled on-site. He told me we needed Google Apps. We started migrating the entire company the next week.

TechKnowledgey didn’t just help us move to Apps - they’ve helped us become a better business. We buy a lot of materials from the road, so Boyd and his team built a custom purchase order system using Google Sites and Forms that lets our field techs request POs directly from their phones, wherever they are and whenever they need something. Our accounting team receives the requests and can approve them immediately, letting our employees buy the tools they need on the spot.

We’re always looking for new ways to grow the business and TechKnowledgey is continuing to show us how to use Apps to make it possible. When we opened our second office, I wanted our employees to feel a sense of camaraderie regardless of where they sat. Boyd and his team introduced us to and trained us on Google+ Hangouts. Now we can’t get enough of them. I’ll fire up a hangout to catch up with my General Manager or host an all-hands without even thinking about picking up a landline.

I know how to help someone whose roof has been torn off by a tornado or whose basement has been filled with water by a flash flood. I also know that Google Apps makes us better at saving and restoring these homes, and that TechKnowledgey helps us get more value from Apps than we could have on our own. And anything that makes it possible to get more people back on their feet after a disaster is a win for everyone.

Sweetgreen keeps things fresh with Google Apps

Posted by Nathaniel Ru, Co-Founder, Sweetgreen

Editor's note: In honor of National Small Business Week, we'll be sharing stories about small businesses that have gone Google. Today’s guest blogger is Nathaniel Ru, Co-Founder of Sweetgreen, a retail food chain focused on making healthy eating easier. See what other organizations that have gone Google have to say.

Sweetgreen started as an idea I had with two of my friends, now my co-founders, while we were studying business at Georgetown University. We were frustrated by the lack of healthy eateries in Washington, D.C. and wanted to make eating healthy an affordable and easy option, especially on our undergrad budgets. We decided to make it happen ourselves, and launched our first Sweetgreen restaurant shortly after graduating in 2007.

We sell local and organic food, but we stand for a lifestyle: being healthy and environmentally conscious while creating great experiences around food. All of our Sweetgreen restaurants are designed with reclaimed materials, use biodegradable utensils, and compost waste. Our wooden tables and seats are made from pre-1980s bowling alleys, and our bowls, cutlery and cups are all 100% plant-based.

Google Apps allows us to be more than a traditional brick and mortar restaurant. We’re constantly evolving, changing and growing, and we realized early on that we needed our technology to be as flexible as the ingredients on our menu. We’re growing quickly - we’re opening two new markets this year - and we need technology that can grow with us.

We change our menu every month to highlight seasonal ingredients and keep things fresh. Our customers are generally curious about what they’re eating and what farm the ingredients come from, so we send talking points to the store managers. Google Sheets and Docs make this all happen for us. We have a running spreadsheet with the local ingredients and plan out each month in advance. The spreadsheet is then turned into a newsletter, and the great thing about Google is throughout that process every group has a chance to jump in and contribute. Once it’s completed, we send the newsletter out to our stores.

We also use Google Drive, which allows us to collaborate between departments. Marketing, Finance and HR can all look at one document at the same time, add their thoughts, and keep track of the changes each person makes along the way with revision history. It makes transparent communication easy, especially when we’re moving really fast (which is always).

Five years after the first seed was planted for this idea, we have more than 400 employees and 17 restaurants in four cities. At Sweetgreen, we believe in creating experiences that go beyond the transaction, and Google Apps has helped make that possible.