Unemployment Insurance Fraud Detection in Iowa

Posted by Gary Bateman, CIO, Iowa Workforce Development

Editor's note: Today’s guest blogger is Gary Bateman, CIO for the Iowa Workforce Development. Be sure to join Innovation for the Nation, a virtual summit featuring government customers, streaming live on July 31st and August 1st. And see what other organizations that have gone Google have to say.

In Iowa, our mission at Iowa Workforce Development (IWD) is to provide a comprehensive statewide system of employment services, education and regulations to ensure the economic security of Iowa’s workers, businesses and communities. An important part of our effort is to identify and prevent unemployment insurance fraud. Our efforts have cut the rate of fraud to less than 6%, but we are not satisfied to stop there.

Detecting and preventing unemployment insurance fraud is challenging because of the high volume of claims we receive. Often times, we’re not able to detect the discrepancy until after multiple payments have been made. This lag means the bad actors can take the money and move on, making it difficult and expensive to recover the payment. We went looking for technologies to provide an even better rate of fraud detection, allowing us to act faster to prevent this criminal activity and save the state money.

After a competitive bid process, we selected Fraud Detection as a Service (FDaaS) by Pondera Solutions, a Google Enterprise Partner, to help us identify and prevent improper payments. FDaaS is a Google-powered solution that uses Google Prediction API, Google Maps, Google Street View and Google Earth.

With FDaaS, suspicious claims are proactively flagged by the system, which alerts IWD employees about potentially fraudulent claims. The claims are plotted on a heatmap built on Google Maps to identify areas with the highest fraud incidents and determine where to put more investigative resources. We also use Google Street View to check the validity of businesses that submit claims. All of these data points are compiled into a custom, configured dashboard that helps us quickly examine claimants and employers to validate whether these claims are valid. This dashboard will replace many of our manual processes of checking disparate databases. And because Google helps to integrate relevant market data into our validation processes, we can parse massive amounts of data quickly and efficiently, allowing us to identify advanced schemes and rapidly respond to potential issues. With all this information available at our fingertips, we can then examine claimants and employers to validate whether these claims are proper much more efficiently.

Using the new solution, IWD will improve accuracies in Unemployment Insurance, benefiting both the employers and citizens of Iowa. Our continuing efforts will help assure that the vast majority of unemployment insurance benefits are delivered to the citizens who need and deserve our assistance.

GeoDigital helps keep power flowing with Google Maps Engine

Posted by Posted by Alastair N. Jenkins, President & Chief Executive Officer at GeoDigital

Editor's note: They power our homes and supply clean water - utility companies fulfill our most basic needs. This week we're showcasing the Utilities Industry and the ways they’re relying on Google Maps for Business to improve operations and keep the lights on. Today’s guest blogger is Alastair N. Jenkins from GeoDigital.

If you've ever pruned or weeded in your backyard, you've had a glimpse at what we do at GeoDigital. We help keep weeds and trees under control on nearly 300,000 miles of utility corridors so power lines stay clear and the electricity keeps flowing to homes and businesses across North America.

We don’t actually trim the vegetation, we record it. Keeping track of growing vegetation is a never-ending task and one that requires us to compile a lot of data. To organize and gain better insights from the information we collect, we rely on Google Maps Engine.

Maps Engine has become an integral part of our operations. Using LiDAR (Light Detection and Ranging) technology, we first survey the land and gather utility corridor data with specialized air and ground mapping services. We then turn this data into business intelligence that the utilities companies can use to plan vegetation management. They also use this information for compliance reporting to regulatory agencies.

To make this information easy to digest, we have integrated Google Maps Engine and Google Earth Pro with our Software as a Service (SaaS) solution. Users can view color-coded LiDAR imagery that depicts existing vegetation, projected tree growth, and other obstructions that may interfere with utility maintenance activities. Multiple Google Earth layers - including Borders and Labels, Places, Photos, Roads and 3D Buildings - provide context, so planners can make better, faster scheduling and deployment decisions, while analysts can more efficiently report on regulatory compliance. Mobile workers gain the same benefits using their phone or tablet. For the utility companies, getting this kind of information in an actionable format used to take months and now it can be just a matter of days.

With Google Maps Engine we’re at the forefront of the vegetation management and compliance markets, helping our utilities customers stay ahead of the weeds.

Sutton & East Surrey Water transforms its operations with Google Maps Coordinate

Posted by Jeremy Heath, Network Manager, Sutton and East Surrey Water

Editor's note: They power our homes and supply clean water - utility companies fulfill our most basic needs. This week we're showcasing the Utilities Industry and the ways they’re relying on Google Maps for Business to improve operations and keep the lights on. Today’s guest blogger is Jeremy Heath from Sutton and East Surrey Water.

At Sutton and East Surrey Water (S&ESW), we supply water to almost 700,000 customers each year, stretching more than 2,000 miles. To manage such infrastructure for our day-to-day operations, quickly assigning and tracking jobs in the field is a top priority. Like many utility companies, we’ve relied heavily on paper-based work orders to manage customer service calls and repairs, a process that added extra work hours for our employees. Then we discovered Google Maps Coordinate.

Introducing Maps Coordinate to S&ESW’s meter fitting and repair teams allowed us to improve productivity and cut costs. Before every team would spend an hour at the end of the day filling out paperwork. Today, we can use the Google Maps Coordinate smartphone app to record data and build reports on a daily basis. Replacing our paper-based workflow with Maps Coordinate has resulted in a 17% increase in operational efficiency and an overall return on investment (ROI) of 500% based on time and cost savings.

Using the same technology as Google Maps, the Coordinate app provides our dispatchers and repair teams with a unified view of past and present job details. Our employees in the field can share their location, manage jobs and record data directly in the app. And because it incorporates the easy-to-use Google Maps interface and rich set of mobile features, we can provide our employees with a tool that is simple and familiar, minimizing training requirements.

Without the need for complex configurations, adopting Coordinate’s web and mobile app was simple and easy to do for our employees. Since we were able to run Maps Coordinate on our existing smartphone network and back-end technology, we deployed the mobile and web-based apps across S&ESW within weeks. This helped us to further reduce development time and costs.

Integrating Google Maps has changed the way we communicate and operate our business. Its allowed us to achieve an impressive ROI and save thousands of dollars in printing costs alone. Above all, we’re meeting demands for better quality service and providing the clean water that our customers depend on everyday.

Helping GE visualize its world with Google Maps for Business

Posted by Bryan Friehauf, product line leader-software solutions for GE’s Digital Energy business

Editor's note: They power our homes and supply clean water - utility companies fulfill our most basic needs. This week we're showcasing the Utilities Industry and the ways they’re relying on Google Maps for Business to improve operations and keep the lights on. Today’s guest blogger is Bryan Friehauf from GE.

Electric companies are responsible for providing safe, reliable energy to thousands of households. At GE’s Digital Energy business, we know our utility customers have a big job to do and are constantly looking for efficient ways they can meet growing energy demands.

To help our clients improve mission-critical operations, we’ve developed a suite of applications for the utility industry. GE’s Smallworld™ technology brings users smarter ways to plan and design networks, manage jobs in the field and visualize assets using Google Maps. With access to Google’s mapping tools, we’re giving our customers location-based technology that is fully customized for their operations and easy for their employees to use.

By integrating the Google Maps API, GE’s Smallworld-powered Distribution and Outage Management Systems can display location-based information on a Google Map. With a GE device in-hand, a utility worker can see infrastructure that’s down in real-time and quickly respond to the situation. This gives our utility customers a portable solution for gaining information on-the-go.

In addition to having instant, mobile insights, our Smallworld applications give users access to data visualization on a map that is familiar and accurate. Teams in the field can use features like Google Street View, helping them more efficiently locate assets that are hard to uncover, such as transmission lines, or a repair job.

From planning electric, gas and water distribution systems to designing telecommunications networks, having the right tools to visualize and manage complex infrastructure is critical for today’s utility industry. But with Google Maps integrated as part of our applications, we’re making it a little easier.

GrDF builds its customer pipeline with Google Maps for Business

Posted by Pascale Bernal, CIO of Gaz réseau Distribution France (GrDF)

Editor's note: They power our homes and supply clean water - utility companies fulfill our most basic needs. This week we're showcasing the Utilities Industry and the ways they’re relying on Google Maps for Business to improve operations and keep the lights on. Today's guest blogger is Pascale Bernal, CIO of Gaz réseau Distribution France (GrDF). 

The GrDF natural gas pipeline is 194,600 kilometers (120,900 miles) long. In other words, it’s almost five times longer than the circumference of the earth. Google Maps for Business has made it possible for us at GrDF to manage every detail of that network and build on top of it.

In less than six months, we used Google Maps for Business, including Google Maps Engine and Google Earth, to import and organize more than 18 million data points about our pipeline. Google’s map solutions helped us create Gazm@ps Raccordabilité, an online platform that better serves our customers, technicians and partners.

Gazm@ps helps us run more efficiently by providing our sales, marketing and technical teams with continuously updated views of streets and municipalities served by GrDF. Each day, more than 1,000 employees access customer locations, geographic coordinates, Google Maps Street View, and municipality information through the familiar Google Maps interface. Our natural gas technicians use Google Earth’s 3D maps in Gazm@ps to plan installation and service work before they go out into the field. We also use Google Maps for Business to combine our geographic information system and customer relationship management systems inside Gazm@ps. With one click our salespeople can instantly see anything they need to know about a potential customer’s property, including location, coordinates and Street View. This costs 60 percent less than our previous customer relationship management system.

Prospective customers use Gazm@ps when they visit our customer website and enter their address to instantly find out if they are eligible for GrDF service. Each eligible customer is connected with a salesperson who can access relevant information, including a Street View of the service location and details about the municipality they live in. Since we launched Gazm@ps in July 2012, our user base has grown by 30 percent per quarter and the site now accounts for 10 percent of GrDF’s overall site traffic.

We’re also using Google Maps for Business to create Gazm@ps System, an external site that will help heating and plumbing service providers, home builders and local authorities access our mapping data. Using Google Maps to share this information is much easier than the expansive spreadsheets we used before. We’re also developing Gazm@ps Zio, a tool for infrastructure operators that verifies mapping data the partners send to the government for its national database of power distribution, sewerage and telecommunications systems in France.

We serve more than three-quarters of the French population while managing vast amounts of infrastructure, so having accurate, easily accessible data about our pipelines and our customers is essential. While we connect all the pipes underground, we use Google Maps for Business to help us better connect with our new and old customers above the ground.

Empowering today’s utility industry with Google Maps for Business

Posted by Tarun Bhatnagar, Director, Google Maps for Business

Editor's note: They power our homes and supply clean water - utility companies fulfill our most basic needs. This week we're showcasing the Utilities Industry and the ways they’re relying on Google Maps for Business to improve operations and keep the lights on. 

Utility companies have a lot of information and assets to manage. From water to electric power, demand for clean, reliable energy is at an all-time high. This puts even more pressure on the industry to find the best solution for improving operations, whether it's integrating simple asset management, investing in visualization tools or integrating real-time communications with customers.

Google Maps for Business brings the power of Google Maps and Google Earth to an organization improving decision making, optimizing operations and creating engaging applications. Its scalable, familiar technology offers a diverse set of map applications, APIs and cloud-enabled tools that are fully customizable. When applied to utilities companies, Google’s enterprise mapping solutions can let organizations see their data layered on a Google Map and securely share this information with employees, key stakeholders and the public.

This week you’ll hear from several leaders in the utilities space who are using maps to solve industry challenges. By adopting Google Maps for Business, these companies are changing the way they manage jobs, streamline and consolidate processes and better engage with their customers. You’ll hear stories from companies around the globe who have opted for easy-to-use mapping technologies as a way to optimize operations.

Check back here this week and learn more about how today’s utilities are realizing the benefits of Google Maps for Business.

FedEx.com re-imagined with Google Maps Engine

Posted by Pat Doyle, Manager IT, FedEx

Editor's note: Today we announced the availability of the Google Maps Engine API, letting organizations build their own applications on Google’s cloud infrastructure. Hear from guest blogger, Pat Doyle, to find out how FedEx helps its customers locate their nearly 50,000 retail touchpoints on FedEx.com, using Maps Engine.

Delivering packages to almost any location in the world is just another day on the job at FedEx. On average, we ship more than nine million packages daily and guarantee they’ll arrive on-time, at the right place and unharmed. However, our commitment to a superior customer experience extends far beyond delivering packages. To make it even easier for people to find the information they need online, we launched a new store locator site using Google Maps.

Using Google Maps, and more specifically Google Maps Engine, allowed us to completely re-imagine FedEx.com. We turned to Maps Engine because it gave us a powerful platform to build and share our own FedEx maps. By integrating features that so many people use everyday, like Google Street View and driving directions, FedEx.com visitors can easily find the nearest FedEx.

In addition to providing a much easier way to locate us, Google Maps Engine gives us another big advantage: global accuracy and consistency. Central to the cloud-based offering, we can rely on Google’s core infrastructure to host our always-changing and growing database of store information. By hosting attributes, such as street addresses, opening hours, holiday schedules and local pick-up times on Maps Engine, we can update details for nearly 50,000 retail touchpoints in real-time and share this information to FedEx.com visitors within minutes. This helped us replace a patchwork of region-bound store locators with a single, global site.

Providing a store locator that is easy-to-use, accurate and reliable helps us deliver a brand experience that our customers can trust. Google Maps Engine is critical to better customer service and it helps users quickly find and access our stores online. With our new store locator, powered by the Google Maps Engine, we can concentrate on what FedEx does best - delivering packages on-time.

Google Maps Engine: Changing the way enterprises create and use maps

Posted by Jen Kovnats, Product Manager, Google Maps for Business

Maps tell stories about the world around us. With a single map, an organization can locate underground pipelines, decide on the best place to build their next store, or inform customers about cell phone coverage areas. Today we're announcing the Google Maps Engine API, allowing developers to bring the power of Maps Engine into their own applications.

Maps Engine lets organizations use Google’s fast and reliable cloud infrastructure to layer their data on top of a Google Map and share their custom-made Google Maps with employees, customers or the public-at-large. At the push of a button an organization can share their maps internally or publish them on the web, making it easy to access their data from anywhere.

The API provides direct access to Maps Engine for reading and editing spatial data hosted in the cloud. With the API, organizations can develop on any platform - web, Android, iOS and server-to-server - and build applications like store locators, crowdsourced maps or crisis-response maps. For example, FedEx.com uses the API to query its more than 50,000 retail locations and IRIS creates applications for utilities to track underground pipelines.

Google Maps Engine is changing the way enterprises create and use maps - replacing complex GIS technologies with accurate and comprehensive Google Maps-based tools. Contact sales if you are interested in Google Maps Engine or learn more about today’s newly launched API.

Travis County Sheriff’s Office helps to ensure officer safety with Google Maps Coordinate

Posted by Jim Sylvester, Travis County Sheriff’s Office

Editor's note: Today’s guest blogger is Jim Sylvester, Deputy Chief, Travis County Sheriff’s Office. When the Travis County Sheriff’s Office needed to track officer's positions and dispatch additional aid, they turned to Google Maps and Google Maps Coordinate. See what other organizations that have gone Google have to say.

I’ve spent 27 years working for the Travis County Sheriff’s Office in Austin, Texas, and I’m a third-generation law enforcement officer. Since I’ve been on the job, the county population has nearly tripled in size from about half a million to approximately 1.3 million citizens today. We consider ourselves a family at the Sheriff’s Office, and my paramount concern is keeping our law enforcement officers safe so they can protect the county’s citizens.

Until recently, we didn’t have technology that could give us the precise location of our deputies, which made it difficult to ensure their safety at all times. For instance, when deputies left their patrol cars to pursue a suspect on foot, we were not able to track their movements in real-time to dispatch additional assistance. For that reason, we decided to try Google Maps Coordinate.



It didn't take long for the team to pick it up: our deputies needed less than 10 minutes of instruction before they were ready to start using the product themselves. We put it to the test during the Formula One U.S. Grand Prix weekend in Austin in November 2012, which drew more than 120,000 attendees. With Google Maps Coordinate running across all our devices, our dispatchers were able to interface and organize the deputies throughout the event in real-time. Our personnel knew the exact locations of all available law enforcement resources in the area at any given moment.

What we saw at the Formula One event has prepared us for the future, and we’re making this a regular part of our toolset to fully maximize officer safety while serving our citizens. We plan to use this product at the Republic of Texas biker rally in Travis County this June, which will draw a huge crowd. We also plan to use it for more special events and also daily to keep deputies safe while they are on bike or foot patrols.

Thanks to Google Maps Coordinate, we feel much more in sync and aware of the situation at hand, and—above all—we have better ways to safeguard our law enforcement officers.